Shipping & Returns
Shipping Policy
1. Shipping Times:
We strive to process and ship all orders within 1 business day of receiving them, excluding weekends and holidays. However, please note that processing times may vary during peak seasons or promotional periods.
2. Shipping Methods:
We offer several shipping options to accommodate your needs, including standard shipping, expedited shipping, and international shipping. The available shipping methods will be displayed at checkout, along with estimated delivery times and costs.
3. Shipping Costs:
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination address. You can view the shipping costs for your order during the checkout process before making payment.
4. Tracking Information:
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status of your delivery and estimate the arrival time.
5. Delivery Issues:
In the event of any delivery issues or delays, please contact our customer service team for assistance. We will work with our shipping partners to resolve the issue and ensure your order reaches you as soon as possible.
6. International Shipping:
If offered, for international orders, please note that additional customs duties, taxes, and fees may apply upon delivery. These charges are beyond our control and are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.
7. Shipping Restrictions:
Some products may have shipping restrictions due to size, weight, or regulatory reasons. We will notify you during the checkout process if any items in your order are subject to shipping restrictions.
8. Returns and Exchanges:
For information on returns and exchanges, please refer to our Returns Policy.
9. Contact Us:
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team. We're here to help!
10. Policy Updates:
We reserve the right to update our shipping policy at any time. Any changes will be posted on our website, and the effective date will be indicated at the top of the policy.
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Return & Exchange Policy
1. Eligibility:
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns and exchanges within 14 days of the delivery date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
2. Return Process:
To initiate a return, please contact our customer service team with your order number and the reason for the return. Once your return request is approved, we will provide you with a return shipping label (if applicable) and instructions on how to return the item. Please note that return shipping costs may apply, unless the return is due to an error on our part.
3. Refunds:
Upon receiving and inspecting the returned item, we will issue a refund to the original payment method used for the purchase. Please allow 7-10 days for the refund to be processed and reflected in your account. Refunds will be issued for the cost of the item(s) returned, excluding any shipping charges.
4. Exchange Process:
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Once your exchange request is approved, we will provide you with instructions on how to return the original item and place a new order for the desired item.
5. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will work quickly to resolve the issue and provide you with a replacement item or a refund, depending on your preference.
6. Non-Returnable Items:
Certain items are not eligible for return or exchange, including but not limited to:
- Items marked as final sale
- Customized or personalized items
- Perishable goods
- Intimate or sanitary products
7. Policy Updates:
We reserve the right to update our returns and exchange policy at any time. Any changes will be posted on our website, and the effective date will be indicated at the top of the policy.
8. Contact Us:
If you have any questions or concerns about our returns and exchange policy, please don't hesitate to contact our customer service team. We're here to assist you every step of the way!
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